@upscopeio/twilio-flex-component v2025.2.24

Upscope Twilio Flex Component

Install

yarn add @upscopeio/twilio-flex-component

Adding the Integration on Upscope

In Upscope go to your settings > integrations and click on Twilio Flex to generate a Token.

Copy that Token and add it to the UpscopeWidget component on Flex (see instructions below).

Adding to Twilio Flex

import UpscopeWidget from '@upscopeio/twilio-flex-component';

As this is a beta version we support only AgentDesktopView for now

flex.AgentDesktopView.Panel2.Content.replace(
    <UpscopeWidget
        upscopeIntegrationToken={process.env.FLEX_APP_API_KEY}
        upscopeEnv='development'
        key={`main-component_${Math.floor(10000000 + Math.random() * 90000000)}`} />
)

Props