Crisp-api NPM | npm.io

Crisp API Wrapper

The Crisp API Node wrapper. Authenticate, send messages, fetch conversations, access your agent accounts from your JavaScript code.

📝 Implements: REST API Reference (V1) at revision: 10/04/2024
😘 Maintainers: @baptistejamin, @eliottvincent, @valeriansaliou

Installation

npm install --save crisp-api

Authentication

To authenticate against the API, obtain your authentication token keypair by following the REST API Authentication guide. You'll get a token keypair made of 2 values.

Keep your token keypair values private, and store them safely for long-term use.

Then, add authentication parameters to your client instance right after you create it:

var Crisp = require("crisp-api");
var CrispClient = new Crisp();

// Authenticate to API with your plugin token (identifier, key)
// eg. CrispClient.authenticate("7c3ef21c-1e04-41ce-8c06-5605c346f73e", "cc29e1a5086e428fcc6a697d5837a66d82808e65c5cce006fbf2191ceea80a0a");
CrispClient.authenticateTier("plugin", identifier, key);

// Now, you can use authenticated API sections.

Overview

You may follow the REST API Quickstart guide, which will get you running with the REST API in minutes.

var Crisp = require("crisp-api");
var CrispClient = new Crisp();

CrispClient.authenticateTier("plugin", identifier, key);

CrispClient.website.listConversations(websiteID, 1)
  .then(function(conversations) {
    console.log("Listed conversations:", conversations);
  })
  .catch(function(error) {
    console.error("Error listing conversations:", error);
  });

Examples

Create your own bot!

var Crisp = require("crisp-api");
var CrispClient = new Crisp();

CrispClient.authenticateTier("plugin", identifier, key);

// Notice: make sure to authenticate before listening for an event
CrispClient.on("message:send", function(message) {
  CrispClient.website.sendMessageInConversation(
    message.website_id, message.session_id,

    {
      type    : "text",
      content : "I'm a bot",
      from    : "operator", // or user
      origin  : "chat"
    }
  )
    .then(function(message) {
      console.log("Message sent:", message);
    })
    .catch(function(error) {
      console.error("Error sending message:", error);
    });
})
  .then(function() {
    console.error("Requested to listen to sent messages");
  })
  .catch(function(error) {
    console.error("Failed listening to sent messages:", error);
  });

Resource Methods

All the available Crisp API resources are fully implemented. Programmatic methods names are named after their label name in the REST API Reference.

All methods that you will most likely need when building a Crisp integration are prefixed with a star symbol (⭐).

⚠️ Note that, depending on your authentication token tier, which is either user or plugin, you may not be allowed to use all methods from the library. When in doubt, refer to the library method descriptions below. Most likely, you are using a plugin token.

Website

Website Conversations

⭐ List Conversations user, plugin: Reference

CrispClient.website.listConversations(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listConversations(websiteID, pageNumber);

List Suggested Conversation Segments user, plugin: Reference

CrispClient.website.listSuggestedConversationSegments(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listSuggestedConversationSegments(websiteID, pageNumber);

Delete Suggested Conversation Segment user, plugin: Reference

CrispClient.website.deleteSuggestedConversationSegment(websiteID, segment)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var segment = "bug";

CrispClient.website.deleteSuggestedConversationSegment(websiteID, segment);

List Suggested Conversation Data Keys user, plugin: Reference

CrispClient.website.listSuggestedConversationDataKeys(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listSuggestedConversationDataKeys(websiteID, pageNumber);

Delete Suggested Conversation Data Key user, plugin: Reference

CrispClient.website.deleteSuggestedConversationDataKey(websiteID, key)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var key = "price";

CrispClient.website.deleteSuggestedConversationDataKey(websiteID, key);

Website Conversation

⭐ Create A New Conversation user, plugin: Reference

CrispClient.website.createNewConversation(websiteID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

CrispClient.website.createNewConversation(websiteID);

Check If Conversation Exists user, plugin: Reference

CrispClient.website.checkConversationExists(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.checkConversationExists(websiteID, sessionID);

⭐ Get A Conversation user, plugin: Reference

CrispClient.website.getConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getConversation(websiteID, sessionID);

Remove A Conversation user, plugin: Reference

CrispClient.website.removeConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.removeConversation(websiteID, sessionID);

Initiate A Conversation With Existing Session user, plugin: Reference

CrispClient.website.initiateConversationWithExistingSession(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.initiateConversationWithExistingSession(websiteID, sessionID);

⭐ Get Messages In Conversation user, plugin: Reference

CrispClient.website.getMessagesInConversation(websiteID, sessionID, timestampBefore)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var timestampBefore = 1641206011000;

CrispClient.website.getMessagesInConversation(websiteID, sessionID, timestampBefore);

⭐ Send A Message In Conversation user, plugin: Reference

CrispClient.website.sendMessageInConversation(websiteID, sessionID, message)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var message = {
  "type": "text",
  "from": "operator",
  "origin": "chat",
  "content": "Hey there! Need help?"
};

CrispClient.website.sendMessageInConversation(websiteID, sessionID, message);

Get A Message In Conversation user, plugin: Reference

CrispClient.website.getMessageInConversation(websiteID, sessionID, fingerprint)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var fingerprint = 524653764345;

CrispClient.website.getMessageInConversation(websiteID, sessionID, fingerprint);

Update A Message In Conversation user, plugin: Reference

CrispClient.website.updateMessageInConversation(websiteID, sessionID, fingerprint, content)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var fingerprint = 524653764345;

var content = "Hey there! Need help?";

CrispClient.website.updateMessageInConversation(websiteID, sessionID, fingerprint, content);

Remove A Message In Conversation user, plugin: Reference

CrispClient.website.removeMessageInConversation(websiteID, sessionID, fingerprint)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var fingerprint = 524653764345;

CrispClient.website.removeMessageInConversation(websiteID, sessionID, fingerprint);

Compose A Message In Conversation user, plugin: Reference

CrispClient.website.composeMessageInConversation(websiteID, sessionID, compose)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var compose = {
  "type": "start",
  "from": "operator"
};

CrispClient.website.composeMessageInConversation(websiteID, sessionID, compose);

⭐ Mark Messages As Read In Conversation user, plugin: Reference

CrispClient.website.markMessagesReadInConversation(websiteID, sessionID, read)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var read = {
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
};

CrispClient.website.markMessagesReadInConversation(websiteID, sessionID, read);

⭐ Mark Messages As Delivered In Conversation user, plugin: Reference

CrispClient.website.markMessagesDeliveredInConversation(websiteID, sessionID, delivered)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var delivered = {
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
};

CrispClient.website.markMessagesDeliveredInConversation(websiteID, sessionID, delivered);

Update Conversation Open State user, plugin: Reference

CrispClient.website.updateConversationOpenState(websiteID, sessionID, opened)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var opened = true;

CrispClient.website.updateConversationOpenState(websiteID, sessionID, opened);

⭐ Get Conversation Routing Assign user, plugin: Reference

CrispClient.website.getConversationRoutingAssign(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getConversationRoutingAssign(websiteID, sessionID);

⭐ Assign Conversation Routing user, plugin: Reference

CrispClient.website.assignConversationRouting(websiteID, sessionID, assign)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var assign = {
  "assigned": {
    "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
  }
};

CrispClient.website.assignConversationRouting(websiteID, sessionID, assign);

⭐ Get Conversation Metas user, plugin: Reference

CrispClient.website.getConversationMetas(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getConversationMetas(websiteID, sessionID);

⭐ Update Conversation Metas user, plugin: Reference

CrispClient.website.updateConversationMetas(websiteID, sessionID, metas)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var metas = {
  "nickname": "John Doe",
  "email": "john.doe@acme-inc.com",
  "segments": [
    "happy",
    "customer",
    "love"
  ],
  "data": {
    "type": "customer",
    "signup": "finished"
  }
};

CrispClient.website.updateConversationMetas(websiteID, sessionID, metas);

Get An Original Message In Conversation user, plugin: Reference

CrispClient.website.getOriginalMessageInConversation(websiteID, sessionID, originalID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var originalID = "2325a3c0-9b47-4fc6-b00e-111b752e44cd";

CrispClient.website.getOriginalMessageInConversation(websiteID, sessionID, originalID);

List Conversation Pages user, plugin: Reference

CrispClient.website.listConversationPages(websiteID, sessionID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pageNumber = 1;

CrispClient.website.listConversationPages(websiteID, sessionID, pageNumber);

List Conversation Events user, plugin: Reference

CrispClient.website.listConversationEvents(websiteID, sessionID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pageNumber = 1;

CrispClient.website.listConversationEvents(websiteID, sessionID, pageNumber);

List Conversation Files user, plugin: Reference

CrispClient.website.listConversationFiles(websiteID, sessionID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pageNumber = 1;

CrispClient.website.listConversationFiles(websiteID, sessionID, pageNumber);

Get Conversation State user, plugin: Reference

CrispClient.website.getConversationState(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getConversationState(websiteID, sessionID);

⭐ Change Conversation State user, plugin: Reference

CrispClient.website.changeConversationState(websiteID, sessionID, state)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var state = "unresolved";

CrispClient.website.changeConversationState(websiteID, sessionID, state);

Get Conversation Participants user, plugin: Reference

CrispClient.website.getConversationParticipants(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getConversationParticipants(websiteID, sessionID);

Save Conversation Participants user, plugin: Reference

CrispClient.website.saveConversationParticipants(websiteID, sessionID, participants)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var participants = {
  "participants": [
    {
      "type": "email",
      "target": "jane.doe@acme-inc.com"
    }
  ]
};

CrispClient.website.saveConversationParticipants(websiteID, sessionID, participants);

Get Block Status For Conversation user, plugin: Reference

CrispClient.website.getBlockStatusForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getBlockStatusForConversation(websiteID, sessionID);

Block Incoming Messages For Conversation user, plugin: Reference

CrispClient.website.blockIncomingMessagesForConversation(websiteID, sessionID, blocked)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var blocked = true;

CrispClient.website.blockIncomingMessagesForConversation(websiteID, sessionID, blocked);

Get Verify Status For Conversation user, plugin: Reference

CrispClient.website.getVerifyStatusForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getVerifyStatusForConversation(websiteID, sessionID);

Update Verify Status For Conversation user, plugin: Reference

CrispClient.website.updateVerifyStatusForConversation(websiteID, sessionID, verified)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var verified = true;

CrispClient.website.updateVerifyStatusForConversation(websiteID, sessionID, verified);

Request Email Transcript For Conversation user, plugin: Reference

CrispClient.website.requestEmailTranscriptForConversation(websiteID, sessionID, to, email)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var email = {
  "to": "operator",
  "email": "valerian@crisp.chat"
};

CrispClient.website.requestEmailTranscriptForConversation(websiteID, sessionID, to, email);

Request Chatbox Binding Purge For Conversation user, plugin: Reference

CrispClient.website.requestChatboxBindingPurgeForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.requestChatboxBindingPurgeForConversation(websiteID, sessionID);

Request User Feedback For Conversation user, plugin: Reference

CrispClient.website.requestUserFeedbackForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.requestUserFeedbackForConversation(websiteID, sessionID);

List Browsing Sessions For Conversation user, plugin: Reference

CrispClient.website.listBrowsingSessionsForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.listBrowsingSessionsForConversation(websiteID, sessionID);

Initiate Browsing Session For Conversation user, plugin: Reference

CrispClient.website.initiateBrowsingSessionForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.initiateBrowsingSessionForConversation(websiteID, sessionID);

Send Action To An Existing Browsing Session user, plugin: Reference

CrispClient.website.sendActionToExistingBrowsingSession(websiteID, sessionID, browsingID, action)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var browsingID = "browsing_05a9392d-ff3f-45e7-b021-1179c45668fa";

var action = "start";

CrispClient.website.sendActionToExistingBrowsingSession(websiteID, sessionID, browsingID, action);

Assist Existing Browsing Session user, plugin: Reference

CrispClient.website.assistExistingBrowsingSession(websiteID, sessionID, browsingID, assist)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var browsingID = "browsing_05a9392d-ff3f-45e7-b021-1179c45668fa";

var assist = {
  "action": "mouse",
  "mouse": {
    "x": 0,
    "y": 784
  }
};

CrispClient.website.assistExistingBrowsingSession(websiteID, sessionID, browsingID, assist);

Initiate New Call Session For Conversation user, plugin: Reference

CrispClient.website.initiateNewCallSessionForConversation(websiteID, sessionID, mode)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var mode = "audio";

CrispClient.website.initiateNewCallSessionForConversation(websiteID, sessionID, mode);

Get Ongoing Call Session For Conversation user, plugin: Reference

CrispClient.website.getOngoingCallSessionForConversation(websiteID, sessionID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

CrispClient.website.getOngoingCallSessionForConversation(websiteID, sessionID);

Abort Ongoing Call Session For Conversation user, plugin: Reference

CrispClient.website.abortOngoingCallSessionForConversation(websiteID, sessionID, callID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var callID = "call_35a0c062-72fa-4095-a2a0-f9911d47ee56";

CrispClient.website.abortOngoingCallSessionForConversation(websiteID, sessionID, callID);

Transmit Signaling On Ongoing Call Session user, plugin: Reference

CrispClient.website.transmitSignalingOnOngoingCallSession(websiteID, sessionID, callID, payload)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var callID = "call_35a0c062-72fa-4095-a2a0-f9911d47ee56";

var payload = {
  "type": "sdp",
  "payload": {}
};

CrispClient.website.transmitSignalingOnOngoingCallSession(websiteID, sessionID, callID, payload);

Deliver Widget Button Action For Conversation user: Reference

CrispClient.website.deliverWidgetButtonActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, data, value)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pluginID = "c64f3595-adee-425a-8d3a-89d47f7ed6bb";
var sectionID = "8f8d3041-6698-43b8-a559-ae93211e6292";
var itemID = "7631d7d8-4fe7-4ef8-9a36-31183dcd4785";

var value = {
  "section_id": "payments",
  "item_id": "refund_on_stripe",
  "data": {
    "invoice": "D-1929-X"
  }
};

CrispClient.website.deliverWidgetButtonActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, data, value);

Deliver Widget Data Fetch Action For Conversation user: Reference

CrispClient.website.deliverWidgetDataFetchActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, data)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pluginID = "c64f3595-adee-425a-8d3a-89d47f7ed6bb";
var sectionID = "8f8d3041-6698-43b8-a559-ae93211e6292";
var itemID = "7631d7d8-4fe7-4ef8-9a36-31183dcd4785";

var data = {
  "section_id": "payments",
  "item_id": "unpaid_balance",
  "action": "fetch",
  "data": {}
};

CrispClient.website.deliverWidgetDataFetchActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, data);

Deliver Widget Data Edit Action For Conversation user: Reference

CrispClient.website.deliverWidgetDataEditActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, value)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";
var pluginID = "c64f3595-adee-425a-8d3a-89d47f7ed6bb";
var sectionID = "8f8d3041-6698-43b8-a559-ae93211e6292";
var itemID = "7631d7d8-4fe7-4ef8-9a36-31183dcd4785";

var data = {
  "section_id": "payments",
  "item_id": "unpaid_balance",
  "action": "fetch",
  "data": {}
};

CrispClient.website.deliverWidgetDataFetchActionForConversation(websiteID, sessionID, pluginID, sectionID, itemID, data);

Schedule A Reminder For Conversation user, plugin: Reference

CrispClient.website.scheduleReminderForConversation(websiteID, sessionID, date, note)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var sessionID = "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881";

var note = {
  "date": "2018-05-29T09:00:00Z",
  "note": "Call this customer."
};

CrispClient.website.scheduleReminderForConversation(websiteID, sessionID, date, note);

Website People (these are your end-users)

Get People Statistics user, plugin: Reference

CrispClient.website.getPeopleStatistics(websiteID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

CrispClient.website.getPeopleStatistics(websiteID);

List Suggested People Segments user, plugin: Reference

CrispClient.website.listSuggestedPeopleSegments(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listSuggestedPeopleSegments(websiteID, pageNumber);

Delete Suggested People Segment user, plugin: Reference

CrispClient.website.deleteSuggestedPeopleSegment(websiteID, segment)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var segment = "poweruser";

CrispClient.website.deleteSuggestedPeopleSegment(websiteID, segment);

List Suggested People Data Keys user, plugin: Reference

CrispClient.website.listSuggestedPeopleDataKeys(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listSuggestedPeopleDataKeys(websiteID, pageNumber);

Delete Suggested People Data Key user, plugin: Reference

CrispClient.website.deleteSuggestedPeopleDataKey(websiteID, key)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var key = "price";

CrispClient.website.deleteSuggestedPeopleDataKey(websiteID, key);

List Suggested People Events user, plugin: Reference

CrispClient.website.listSuggestedPeopleEvents(websiteID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listSuggestedPeopleEvents(websiteID, pageNumber);

Delete Suggested People Event user, plugin: Reference

CrispClient.website.deleteSuggestedPeopleEvent(websiteID, text)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var text = "Removed item from basket";

CrispClient.website.deleteSuggestedPeopleEvent(websiteID, text);

⭐ List People Profiles user, plugin: Reference

CrispClient.website.listPeopleProfiles(websiteID, pageNumber, searchField, searchOrder, searchOperator, searchFilter, searchText)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listPeopleProfiles(websiteID, pageNumber, searchField, searchOrder, searchOperator, searchFilter, searchText);

⭐ Add New People Profile user, plugin: Reference

CrispClient.website.addNewPeopleProfile(websiteID, peopleProfile)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var peopleProfile = {
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
};

CrispClient.website.addNewPeopleProfile(websiteID, peopleProfile);

⭐ Check If People Profile Exists user, plugin: Reference

CrispClient.website.checkPeopleProfileExists(websiteID, peopleID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

CrispClient.website.checkPeopleProfileExists(websiteID, peopleID);

⭐ Get People Profile user, plugin: Reference

CrispClient.website.getPeopleProfile(websiteID, peopleID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

CrispClient.website.getPeopleProfile(websiteID, peopleID);

⭐ Save People Profile user, plugin: Reference

CrispClient.website.savePeopleProfile(websiteID, peopleID, peopleProfile)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleProfile = {
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
};

CrispClient.website.savePeopleProfile(websiteID, peopleID, peopleProfile);

⭐ Update People Profile user, plugin: Reference

CrispClient.website.updatePeopleProfile(websiteID, peopleID, peopleProfile)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleProfile = {
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
};

CrispClient.website.updatePeopleProfile(websiteID, peopleID, peopleProfile);

⭐ Remove People Profile user, plugin: Reference

CrispClient.website.removePeopleProfile(websiteID, peopleID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

CrispClient.website.removePeopleProfile(websiteID, peopleID);

List People Conversations user, plugin: Reference

CrispClient.website.listPeopleConversations(websiteID, peopleID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";
var pageNumber = 1;

CrispClient.website.listPeopleConversations(websiteID, peopleID, pageNumber);

List People Campaigns user: Reference

CrispClient.website.listPeopleCampaigns(websiteID, peopleID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";
var pageNumber = 1;

CrispClient.website.listPeopleCampaigns(websiteID, peopleID, pageNumber);

Add A People Event user, plugin: Reference

CrispClient.website.addPeopleEvent(websiteID, peopleID, peopleEvent)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleEvent = {
  "text": "Added item to basket",
  "data": {
    "price": 10.99,
    "currency": "USD"
  },
  "color": "red"
};

CrispClient.website.addPeopleEvent(websiteID, peopleID, peopleEvent);

List People Events user, plugin: Reference

CrispClient.website.listPeopleEvents(websiteID, peopleID, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";
var pageNumber = 1;

CrispClient.website.listPeopleEvents(websiteID, peopleID, pageNumber);

Get People Data user, plugin: Reference

CrispClient.website.getPeopleData(websiteID, peopleID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

CrispClient.website.getPeopleData(websiteID, peopleID);

Save People Data user, plugin: Reference

CrispClient.website.savePeopleData(websiteID, peopleID, peopleData)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleData = {
  "data": {
    "type": "customer",
    "signup": "finished"
  }
};

CrispClient.website.savePeopleData(websiteID, peopleID, peopleData);

Update People Data user, plugin: Reference

CrispClient.website.updatePeopleData(websiteID, peopleID, peopleData)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleData = {
  "data": {
    "signup": "finished"
  }
};

CrispClient.website.updatePeopleData(websiteID, peopleID, peopleData);

Get People Subscription Status user, plugin: Reference

CrispClient.website.getPeopleSubscriptionStatus(websiteID, peopleID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

CrispClient.website.getPeopleSubscriptionStatus(websiteID, peopleID);

Update People Subscription Status user, plugin: Reference

CrispClient.website.updatePeopleSubscriptionStatus(websiteID, peopleID, peopleSubscription)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var peopleID = "c5a2f70c-f605-4648-b47f-8c39d4b03a50";

var peopleSubscription = {
  "email": true
};

CrispClient.website.updatePeopleSubscriptionStatus(websiteID, peopleID, peopleSubscription);

Export People Profiles user: Reference

CrispClient.website.exportPeopleProfiles(websiteID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

CrispClient.website.exportPeopleProfiles(websiteID);

Import People Profiles user: Reference

CrispClient.website.importPeopleProfiles(websiteID, profileImportSetup)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var profileImportSetup = {
  "url": "https://storage.crisp.chat/users/processing/import/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.csv",
  "mapping": [
    {
      "column": 1,
      "field": "email"
    },
    {
      "column": 2,
      "field": "person.nickname"
    }
  ],
  "options": {
    "column_separator": ";",
    "skip_header": true
  }
};

CrispClient.website.importPeopleProfiles(websiteID, profileImportSetup);

👉 Notice: The peopleID argument can be an email or the peopleID.

Website Helpdesk

Check If Helpdesk Exists user, plugin: Reference

CrispClient.website.checkHelpdeskExists(websiteID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

CrispClient.website.checkHelpdeskExists(websiteID);

Resolve Helpdesk user, plugin: Reference

CrispClient.website.resolveHelpdesk(websiteID)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

CrispClient.website.resolveHelpdesk(websiteID);

Initialize Helpdesk user: Reference

CrispClient.website.initializeHelpdesk(websiteID, name, domainBasic)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var name = "Valerian Helpdesk";
var domainBasic = "valerian";

CrispClient.website.initializeHelpdesk(websiteID, name, domainBasic);

Delete Helpdesk user: Reference

CrispClient.website.deleteHelpdesk(websiteID, verify)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var verify = "MySuperSecurePassword";

CrispClient.website.deleteHelpdesk(websiteID, verify);

List Helpdesk Locales user, plugin: Reference

CrispClient.website.listHelpdeskLocales(websiteID, pageNumber, options={})

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";
var pageNumber = 1;

CrispClient.website.listHelpdeskLocales(websiteID, pageNumber, {
  order_visits : "1"
});

Add Helpdesk Locale user, plugin: Reference

CrispClient.website.addHelpdeskLocale(websiteID, locale)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";

CrispClient.website.addHelpdeskLocale(websiteID, locale);

Check If Helpdesk Locale Exists user, plugin: Reference

CrispClient.website.checkHelpdeskLocaleExists(websiteID, locale)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";

CrispClient.website.checkHelpdeskLocaleExists(websiteID, locale);

Resolve Helpdesk Locale user, plugin: Reference

CrispClient.website.resolveHelpdeskLocale(websiteID, locale)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";

CrispClient.website.resolveHelpdeskLocale(websiteID, locale);

Delete Helpdesk Locale user, plugin: Reference

CrispClient.website.deleteHelpdeskLocale(websiteID, locale)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";

CrispClient.website.deleteHelpdeskLocale(websiteID, locale);

List Helpdesk Locale Articles user, plugin: Reference

CrispClient.website.listHelpdeskLocaleArticles(websiteID, locale, pageNumber)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var pageNumber = 1;

CrispClient.website.listHelpdeskLocaleArticles(websiteID, locale, pageNumber);

Add A New Helpdesk Locale Article user, plugin: Reference

CrispClient.website.addNewHelpdeskLocaleArticle(websiteID, locale, title)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var title = "How to use $crisp JavaScript SDK?";

CrispClient.website.addNewHelpdeskLocaleArticle(websiteID, locale, title);

Check If Helpdesk Locale Article Exists user, plugin: Reference

CrispClient.website.checkHelpdeskLocaleArticleExists(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.checkHelpdeskLocaleArticleExists(websiteID, locale, articleId);

Resolve Helpdesk Locale Article user, plugin: Reference

CrispClient.website.resolveHelpdeskLocaleArticle(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.resolveHelpdeskLocaleArticle(websiteID, locale, articleId);

Save Helpdesk Locale Article user, plugin: Reference

CrispClient.website.saveHelpdeskLocaleArticle(websiteID, locale, articleId, article)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

var article = {
  "title": "How to use $crisp JavaScript SDK?",
  "description": null,
  "content": "Crisp lets you create your customized chatbox easily. **It's easy to setup**.",
  "featured": false,
  "order": 1
};

CrispClient.website.saveHelpdeskLocaleArticle(websiteID, locale, articleId, article);

Update Helpdesk Locale Article user, plugin: Reference

CrispClient.website.updateHelpdeskLocaleArticle(websiteID, locale, articleId, article)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

var article = {
  "content": "Crisp lets you create your customized chatbox easily. **It's easy to setup**."
};

CrispClient.website.updateHelpdeskLocaleArticle(websiteID, locale, articleId, article);

Delete Helpdesk Locale Article user, plugin: Reference

CrispClient.website.deleteHelpdeskLocaleArticle(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.deleteHelpdeskLocaleArticle(websiteID, locale, articleId);

Resolve Helpdesk Locale Article Page user, plugin: Reference

CrispClient.website.resolveHelpdeskLocaleArticlePage(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.resolveHelpdeskLocaleArticlePage(websiteID, locale, articleId);

Resolve Helpdesk Locale Article Category user, plugin: Reference

CrispClient.website.resolveHelpdeskLocaleArticleCategory(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.resolveHelpdeskLocaleArticleCategory(websiteID, locale, articleId);

Update Helpdesk Locale Article Category user, plugin: Reference

CrispClient.website.updateHelpdeskLocaleArticleCategory(websiteID, locale, articleId, categoryId, sectionId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";
var categoryId = "00d344a3-8948-45b5-9bc4-82ec249fcd44";

CrispClient.website.updateHelpdeskLocaleArticleCategory(websiteID, locale, articleId, categoryId);

List Helpdesk Locale Article Alternates user, plugin: Reference

CrispClient.website.listHelpdeskLocaleArticleAlternates(websiteID, locale, articleId)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";

CrispClient.website.listHelpdeskLocaleArticleAlternates(websiteID, locale, articleId);

Check If Helpdesk Locale Article Alternate Exists user, plugin: Reference

CrispClient.website.checkHelpdeskLocaleArticleAlternateExists(websiteID, locale, articleId, localeLinked)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";
var localeLinked = "fr";

CrispClient.website.checkHelpdeskLocaleArticleAlternateExists(websiteID, locale, articleId, localeLinked);

Resolve Helpdesk Locale Article Alternate user, plugin: Reference

CrispClient.website.resolveHelpdeskLocaleArticleAlternate(websiteID, locale, articleId, localeLinked)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";
var localeLinked = "fr";

CrispClient.website.resolveHelpdeskLocaleArticleAlternate(websiteID, locale, articleId, localeLinked);

Save Helpdesk Locale Article Alternate user, plugin: Reference

CrispClient.website.saveHelpdeskLocaleArticleAlternate(websiteID, locale, articleId, localeLinked, articleIdLinked)

var websiteID = "8c842203-7ed8-4e29-a608-7cf78a7d2fcc";

var locale = "en";
var articleId = "fd036d68-c619-4c63-9deb-e2ce91733dd6";
var localeLinked = "fr";
var articleIdLinked = "9dc0e823-56b0-43ca-9ca3-47e25a8eb543";

CrispClient.website.saveHelpdeskLocaleArticleAlternate(websiteID, locale, articleId, localeLinked, articleIdLinked);