joelgarzatx_resume v0.0.1

resume

Joel Garza
Email: joel.garza@gmail.com

OBJECTIVE

Fullstack web development, Business intelligence application development or reporting, employing data science techniques/technologies/tools.

SUMMARY

Enthusiastic and motivated analytical professional applying technical and business skills with a passion for customer service. Demonstrated continuous personal development, exploring new technologies, combining both formal academic and self-study, and sharing knowledge with others through training and mentoring.

EMPLOYMENT

Advance Digital Systems -- Fairfax, Virginia Business Intelligence Analyst, April 2012 - January 2014 Created high-impact, business unit and executive-level reports using Cognos Report Studio and Framework Manager. Integrated new analytics team into enterprise reporting environment. Received multiple commendations from clients for quality and speed of work performed.

International Business Machines -- Armonk, New York IT Specialist, July 2006 - February 2012 Worldwide Program Operations Support and Tools Application Owner, Administrator, and third-level support for global program operations support tool, for maintenance and development, coordinating remote support teams, data privacy and security compliance audits. Led adoption of new, internal services for internal and external team communications. Developed and supported custom reporting tools, and numerous automation solutions to reduce team workload and improve efficiency. Designed and developed an in-house contract document processing application, reducing document review time from a day or more to under an hour, increasing Day 1 SLA attainment and avoiding significant financial penalties. Created recorded screencasts for end-user training to supplant and reduce costs associated with live, large-scale remote training conferences.

Project Manager, September 2011 - January 2012 Services Excellence Global SO Scorecard Managed client requirements and development team priorities for consolidated metrics reporting dashboard. Collaborated with multiple owners to negotiate access to diverse upstream data sources.

IT Specialist, May 2002 - July 2006 Americas Business Operations, Remote Support Served as technical lead for emergency response team, providing remote, in-field hardware replacements, data backup and recovery, workstation security compliance, and other support initiatives for project executives and staff. Designed inventory management system. Developed team ticket management database.

Team Lead, July 2000 - May 2002 Desktop Tower and Architecture & Technology Tools Team Performed as focal point for all issues of desktop standards and deskside service delivery. Worked with site managers on continuous improvement of client satisfaction, also serving as interim site lead while manager was off-site, on assignment. Prepared application packages for enterprise software distribution.

Team Lead, January 2000 - June 2000 Special Assignment, US multi-site refresh and retrofit project Appointed to direct and lead a team during a multi-site customer workstation refresh project to replace 1500 laptops, perform software upgrades on 2000 systems, at 90+ US locations in 16 weeks. Worked with client IT team to develop procedures and documentation. Compiled and delivered status reports to client.

Site Technical Lead, August 1997 - July 2000 Led customer site deskside support team for 1800 seats. Handled third-level support, escalations, special projects and executive support. Created a web-based personnel availability and tracking system, improving SLA attainment, and enabling multi-site consolidation of queue management staff. Recognized for managing high-visibility project, leading a technical team of 20+ employees to complete a 500+ workstation move and refresh within a three-day weekend.

Customer Support Representative, May 1996 - August 1997 Performed problem resolution and deskside support. Created web-hosted digital-paging interface, reducing infrastructure costs and improving ticket time-to-respond metrics. Assisted team lead with status and financial reporting.

EDUCATION

University of Texas-Pan American -- Edinburg, Texas
MS in Information Technology, GPA 4.0, May 2015 BS in Mathematics, minor in computer science, May 1993 Rice University -- Houston, Texas
MBA, concentration in Information Systems, May 1996

PROFESSIONAL DEVELOPMENT

O'Reilly School of Technology Python Programming Certificate, 24 CEUs, June 2014 Database Administration Certificate, 30 CEUs, June 2014 Client-Side Programming Certificate, 18 CEUs, June 2014 Johns Hopkins University/Coursera Data Science Specialization Certificate, Beginning July 2014

SKILLS

Business Intelligence: Cognos Report Studio, Framework Manager; Database: RDBMS, MS Access, MySQL, Oracle SQLPlus, SQL, MDX, ad hoc reporting, report development, data warehouse, TalenD Open Studio, QMF Workstation, XML DTD, XSL; Web: HTML, CSS, JavaScript, AJAX, PHP, ASP; Programming: Python, Java, ANSI C, Software Engineering -- requirement analysis, modeling; Scripting -- WSH/VBScript, Visual Basic for Applications (MS Office -- Word, Excel automation) Technical writing/training: instructional documentation, screencasting